contact center solutions Industry Interactive Voice Response Virtual Agent 
3CLogic
DECEMBER 1, 2022
When it comes to complex issues, it’s easier to solve problems and communicate clearly over the phone – and this is true not only in the customer service industry but across professional spheres. When organizations upgrade their voice channel solutions without this key integration, they are faced with two disparate systems.
3CLogic
MAY 26, 2022
Consider what customers across industries want to experience: Proactive Communication: Customers seek out organizations that can anticipate their needs quickly. Dynamic Solutions: Customers crave multiple options to reach your contact center. Are they interacting with you on social media?
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JustCall
MARCH 9, 2023
Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term. Using call center software, you can drive efficiency into call center functions like call routing, queueing, IVR, and much more.
DMG Consulting
DECEMBER 11, 2019
The vendors are offering out-of-the-box interfaces to make it easier to integrate cloud-based solutions with all types of contact center applications. The cloud-based delivery model is the future of contact center solutions,” said Donna Fluss, President of DMG Consulting LLC.
DMG Consulting
MAY 25, 2018
This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. million in 2016 to$1,655.3
DMG Consulting
MARCH 31, 2019
The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities. For more information, visit www.dmgconsult.com. # # #.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022.
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