contact center solutions Gamification Groups Surveys 
Playvox
JANUARY 30, 2024
According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. Implemented correctly, gamification can increase motivation and engagement. Why Gamification?
DMG Consulting
MAY 8, 2023
The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. ARTIFICIAL INTELLIGENCE MAKES A DIFFERENCE Artificial intelligence has found its way into all of the applications that comprise WFO/ WEM suites, greatly enhancing the capabilities of these solutions.
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Playvox
APRIL 25, 2023
Here are some ideas: Incorporate gamification into your agent training and professional development program. Allow ample opportunities for agents to ask questions within a group setting and 1:1. Ask for immediate feedback to gauge satisfaction via an online survey or a 1:1 call or chat. Document the feedback.
NobelBiz
APRIL 18, 2022
Assess your call center agent satisfaction Measuring client satisfaction is obviously necessary for assessing the quality of the service and the experience provided. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply.
Enghouse Interactive
FEBRUARY 9, 2021
of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Metrigy Research – defining the “Success Group”. Per Metrigy’s * most recent study, 71.6%
Serenova
JUNE 6, 2019
Industry-wide, when it comes to the cloud, today’s contact centers are in a state of flux. This group was no exception, with about equal parts already migrated, in-process, planning or considering a cloud implementation. Is Technology the Answer to Contact Centers’ Biggest Challenges?
8x8
DECEMBER 4, 2017
With millennials now firmly entrenched in the workplace, the agent recruitment process must consider how this group likes to learn, work and collaborate, and how well they will communicate with customers in a modern organization. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks?
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