contact center solutions Employee engagement Gamification Metrics 
Playvox
JANUARY 30, 2024
In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
Call Journey
JULY 25, 2019
nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. nGUVU is the global leader in contact center employee engagement. nGUVU offers an employee engagement platform for contact centers.
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NobelBiz
APRIL 18, 2023
As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.
Serenova
MARCH 31, 2020
Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Mitigating the Toll Isolation Takes on Health.
Serenova
JULY 7, 2020
6 Steps and Best Practices for Your Best Call Center Staff Training Program. It’s no longer about simply training agents to work faster with the singular goal of reducing contact resolution metrics. Contact centers must train agents to work smarter and more effectively. Empower agents with customized training.
Playvox
FEBRUARY 2, 2022
According to HBR researcher Keith Ferazzi, the total organizational costs of employee turnover range from 100 and 300 percent of the employee’s salary , when recruiting and onboarding are factored in. In short, you need a solid employee engagement program. Preventing Agent Burnout. The Burnout Antidote.
Playvox
MARCH 12, 2023
Providing noteworthy customer experiences is a top priority for any business, and a well-run help desk, support center, or customer service center is the key to improving contact center performance. Use your leadership foundation to engage with agents about their metrics, where they’re excelling, and how they can improve.
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