TeleDirect
FEBRUARY 14, 2024
At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Cloud Contact Center: What Is It & How Does It Work? Customer contact centers have come a long way. What Is a Cloud Contact Center? Your brand can provide this, too.
Avaya
SEPTEMBER 19, 2018
But what will AI mean to those who work in the contact center, and to others in government, education, healthcare and business that work to improve citizen, student, patient, or customer experiences? What quickly becomes apparent is that each of these business outcomes is tightly connected to improving customer care.
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ConvergeOne
JULY 20, 2021
Employees need a proper education on data security how to handle sensitive company information. Train your employees to follow security procedures and educate them about the risks. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It.
Playvox
SEPTEMBER 1, 2021
As social research firm McCrindle observes , “a shift in educational engagement is also occurring for Gen Alpha, changing from structural and auditory to engaging, visual, multimodal and hands-on methods of educating this emerging generation.” When completed, it is expected to deliver a massive cost reduction for healthcare training.
ConvergeOne
JULY 20, 2021
Employees need a proper education on data security how to handle sensitive company information. Train your employees to follow security procedures and educate them about the risks. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It.
Enghouse Interactive
FEBRUARY 21, 2020
A recent example of this change, was at the beginning of February, when Tencent and Alibaba became the “go-to” teleworking solutions for companies across Asia trying to continue operations without having their staff go into the office. And now, schools are also using the same tools to educate their students while they are at home.
Enghouse Interactive
MAY 25, 2020
Governments focusing on confidential treatment of all sensitive policy and program development information. Emerging Companies securing their innovations and first-mover competitive advantage.
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