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Healthcare BPO Services: Navigating Success in Healthcare Outsourcing

Global Response

The healthcare industry requires the highest level of precision and customer service. That’s where healthcare BPO services come in. Outsourcing non-essential tasks allows healthcare providers to focus more on patient care and core healthcare functions. What are healthcare BPO services? It’s a win-win.

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Customer Service Lessons From the Healthcare Industry Any Business Can Use with Jennifer FitzPatrick

ShepHyken

Top Takeaways: We go to healthcare providers to address a big problem; our health. Some healthcare practitioners know how to treat symptoms and illnesses; however, they are falling short of making the patients feel like they are human beings with respect and dignity. Nobody wants to engage with the healthcare system.

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Guest Blog: How to Create Customer Loyalty in the Healthcare Space

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers. Shep Hyken.

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Government, Education, and Healthcare Sessions at Cisco Live 2023

Cisco - Contact Center

This blog was co-authored by Patricia Martinez. We’re thrilled to welcome you to Cisco Live 2023! We invite you to collaborate and share insights around what you’re experiencing today within … Read more on Cisco Blogs

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Using digital to create better healthcare and more resilient communities

Cisco - Contact Center

Cisco recently hosted its first Smart Healthcare Summit in Singapore, involving experts from the Australian and Asian health and higher education sectors. While the challenges facing healthcare… Read more on Cisco Blogs

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Unlocking the Potential of Flexible Education for Professionals

CSM Magazine

That’s where the concept of continuing education comes into play. The age of online education has made this a lot more feasible than it was just a decade ago. The age of online education has made this a lot more feasible than it was just a decade ago. And what’s more?

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Our HIPAA-Compliant Answering Service: Your Healthcare Ally

Call Experts

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.