NobelBiz
FEBRUARY 6, 2024
Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. . “Rules and regulations mean the proof of concept has been tested and deemed valuable,” Depies notes, highlighting the criticality of guidance in this evolving space.
Cisco - Contact Center
AUGUST 3, 2020
Some have needed a contact center for the very first time to set up an emergency “hot line,” and others have needed to augment and scale their existing one to offload call volumes. Webex Contact Center enabled us to provide and respond to the immediate needs of the business, while maintaining social distancing and work from home.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
APRIL 21, 2023
Related Article: Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center? Supplement Live Channels With Self-Service Increasingly, customers show an interest in helping themselves with simple issues. Self-service can be a win-win for agents and customers.
Enghouse Interactive
OCTOBER 27, 2021
Download our Artificial Intelligence eBook Listen. Once that insight has been extracted, validated, and refined (remember, speed is important here as customer expectations change quickly) it must be acted on when it matters most… when the customer expects it to be. Therefore, organizations must act with clear objectives and commitment.
Playvox
MAY 4, 2023
Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. What Is A Digital Contact Center? Hint: They’re all unique to digital transformation. It’s a win-win.
Playvox
DECEMBER 13, 2022
Related Article: 17 Most Effective KPIs To Evaluate Customer Service Performance. When a customer has an issue that can’t be solved by self-service, they, of course, employ the most convenient means to contact your business to have their issue addressed by an agent. Review adherence.
Noble Systems
JUNE 2, 2020
Improve Employee Engagement – Considering that agent wages account for 60-70% of a contact center’s costs, keeping agents motivated and productive through improved training, motivation tools, schedule flexibility and work location options is becoming invaluable to a growing number of organizations. Each has its advantages.
Expert insights. Personalized for you.
98 
Let's personalize your content