Hodusoft
AUGUST 21, 2023
Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. Using this platform, attendees can explore the latest products, services, and innovations from these exhibitors.
Fonolo
JANUARY 31, 2023
Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. How to Buy Contact Center Software 6. Use incentives and gamification Call center training material can get pretty dry.
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NobelBiz
JULY 31, 2023
Brad Butler, Contact Center Software Consultant @NobelBiz Key Features of Call Queuing Systems & Their Implementation Navigating the nuanced world of call queuing systems, one quickly discerns that it’s the features that drive efficacy. Feature Workshops Competency Matrix: Design workshops based on a competency matrix.
VocalCom
JULY 10, 2017
Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. The post 5 Ways to Improve Communication in the Call Center appeared first on Vocalcom Blog.
CSM Magazine
JUNE 12, 2023
Contact Center Software and Tools In recent years, contact center software and tools have developed capabilities to combat fraud. Hosting awareness events : Conduct seminars, workshops, and webinars that educate customers on the latest fraud trends and how to protect themselves against scams.
NobelBiz
JUNE 5, 2023
An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.
NobelBiz
APRIL 3, 2023
Here’s how Carl Stuerke summarized this during his Self-Service Workshop (now available for free on-demand): Clients benefit from faster service, shorter wait times for complex issues, and accurate information on their first attempt. What About the Clients? How can the self-service options be monitored to ensure they meet customer needs?
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