Hodusoft
OCTOBER 19, 2022
5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.
Hodusoft
MARCH 8, 2019
Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities. What does contact center software have? Speed of resolution is high. There is no wait time.
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VocalCom
APRIL 9, 2018
Understanding your customers’ behavior is critical to identifying opportunities for upselling and cross-selling. Use text analytics to offer superior service. Make self-service more efficient. Customers can save time when they use self-service, but only if processes are truly optimized.
Calltools
OCTOBER 19, 2022
Your values might include accountability, respect, and customer service. Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. 87% of contact center agents worked from home in 2021 — up from 19% in 2019.
Hodusoft
AUGUST 9, 2021
EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. HoduCC Contact center software with social media multi-channel intigration and the smart features will help boost your eCommerce business.
NobelBiz
SEPTEMBER 26, 2023
Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob.
Global Response
DECEMBER 23, 2022
Whether the customer speaks to a representative or reaches a pre-recorded message, IVR systems help reduce call handle time and improve first contact resolution rates. Knowledge Bases A knowledge base (sometimes called knowledge management software ) is a self-service solution for agents to find service- and product-related information.
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