Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.

Contact center software 52

Contact center software Contact Center Finance Abandon rate 52

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. HoduCC Contact center software with social media multi-channel intigration and the smart features will help boost your eCommerce business.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Fonolo

FEBRUARY 2, 2023

How to Buy Contact Center Software 1. Customer self-service Self-service is one of the hottest topics in the contact center right now, and for good reason. Self-service can be as simple as offering an FAQ or knowledge base, or as advanced as an AI chat bot on your website or mobile app.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

JustCall

MARCH 7, 2023

A multichannel contact center helps customers connect to your business through multiple channels by integrating several communication channels into a single software platform. To ensure efficient service, you must look towards AI-based assistance and automation. What channels should I include in my contact center?

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52

Hodusoft

MARCH 8, 2019

Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities. What does contact center software have? Speed of resolution is high. There is no wait time.

Contact center software 40

Contact center software call center software Interactive Voice Response Contact Center 40

Calltools

OCTOBER 19, 2022

Your values might include accountability, respect, and customer service. Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. Omnichannel Solutions for Self-Service.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98