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Ameyo Alternative: A Comparison of the Best Contact Center Software

Hodusoft

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

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Top 8 VoIP Alternatives & Competitors in 2023

JustCall

Are you looking for the best VoIP alternative? This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. JustCall offers a range of contact center software features such as calling, messaging, calendar, automation, AI, and others.

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HIPAA Compliant VoIP Phone System: Everything You Should Know

JustCall

A HIPAA compliant VoIP phone system ensures the privacy and confidentiality of patients’ information. But what is HIPAA and how does a HIPAA compliant VoIP phone system help your business? VoIP providers need to be HIPAA compliant because they could potentially record and store ePHI. Is Your VoIP Phone System HIPAA Compliant?

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Contact Center Software That Have Video Chat Supporting System Lead To Customer Satisfaction

Hodusoft

It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did.

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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular.

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Complete Guide on Busy Lamp Field: Functions, Benefits, and Configuration Tips

Hodusoft

If you let your imagination run wild, you may find it almost similar to traffic lights on a VoIP phone system. Busy Lamp Field (BLF) is an indicator (a light) on a VoIP phone system that enables you to see how many customer service representatives are available and how many of them are busy for a phone call at any particular time.

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