The Northridge Group
JULY 6, 2022
Thus, it comes as no surprise that we are seeing it trickle down to healthcare contact center associates, causing them to leave their jobs, with both payers and providers, at increasing rates since the onset of the pandemic. Contact Centers in Crisis. Empowering Contact Center Associates.
The Northridge Group
AUGUST 31, 2023
For example, a leading healthcare insurance provider engaged our firm to assess their current new hire training programs to ensure contact center associates had the knowledge and skills necessary to deliver accurate, personalized service and provide great experiences for both members and providers.
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The Northridge Group
AUGUST 31, 2023
For example, a leading healthcare insurance provider engaged our firm to assess their current new hire training programs to ensure contact center associates had the knowledge and skills necessary to deliver accurate, personalized service and provide great experiences for both members and providers.
The Northridge Group
AUGUST 14, 2023
The Northridge Group helped put this into action when we worked with a leading financial services company on a sales contact center transformation project that spanned recruiting, training, quality monitoring, workflow management, and performance metrics.
The Northridge Group
NOVEMBER 9, 2022
This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical. This article was originally published on Contact Center Pipeline and can be viewed here.
Call Center Weekly
NOVEMBER 9, 2017
To build on that, each dealer - as well as head office - have their own reporting tools. a Canadian training company that helps contact centers improve their sales and customer retention results. So, a dealer salesperson can read an article on the customer benefits of an accessory product. That ensures consistency.
The Northridge Group
MAY 2, 2023
ChatGPT’s state-of-the-art tools make it possible for users to easily construct sophisticated Conversational AI applications quickly and efficiently. Does it supplement or supplant other chat tools? ChatGPT stands out from other available tools. This makes it a highly valuable tool for customers and employees alike (see chart).
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