Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI
NobelBiz
NOVEMBER 13, 2023
Identify which metric is needed to measure success, identify the sources from which the information will come, and define the goal of the strategy. This amount deducts your sales, marketing, and customer service charges. Brad Butler, Contact Center Software Consultant @NobelBiz How do you calculate the CLV?
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