CCNG

MAY 27, 2021

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

Consulting 195

Consulting Consulting Contact Center Gamification 195

DMG Consulting

MARCH 2, 2021

Question: Can gamification be used for work-at-home (WAH) agents? Answer: The forced migration of on-site contact center employees to work-at-home agents has renewed interest in employee empowerment tools. The benefits of gamification solutions go far beyond the crucial need to enhance employee engagement.

Gamification 87

Gamification At home agents Employee engagement Contact Center 87

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification 265

Gamification Big data Personalization Feedback 265

Call Design

MAY 14, 2024

There’s nothing quite like the feeling of receiving positive feedback on a schedule you just published and ideally hearing that you’ve done a good job. Thankfully Workforce Planning has evolved over the years, with a greater focus now on employee engagement rather than just maximising performance.

Gamification 78

Gamification Employee engagement Coaching Accountability 78

COPC

APRIL 1, 2024

They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Personalized Agent Training The adoption of digital gamification is a major component of this change. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Robert Davis

NOVEMBER 10, 2018

Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Press Release. ROSWELL, Ga. November 13, 2018 – Robert C. About TouchPoint One.

Contact Center 48

Contact Center Coaching Gamification Consulting 48

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Consumers want a place to give quick feedback, vent, and interact with their favorite brands.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176