deborah.navarra@dmgconsult.com Consulting Related Topics 
DMG Consulting
MARCH 27, 2024
The market is experiencing success, and vendors are transforming their solutions into open platforms that incorporate AI technology, are better able to handle digital interactions, and empower agents with more advanced self-service capabilities,” said Donna Fluss, President of DMG Consulting. “As
DMG Consulting
JANUARY 1, 2024
To learn more about the 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report , visit dmgconsult.com , or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit dmgconsult.com.
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DMG Consulting
OCTOBER 2, 2023
Generative AI has the potential to transform contact centers and customer service departments as we know them today,” says Donna Fluss, President of DMG Consulting LLC. “It To order your copy of the Report, visit dmgconsult.com.
DMG Consulting
NOVEMBER 7, 2023
Sales and technology partnerships have been key to the CCaaS market’s success, greatly expanding the domestic and international reach of CCaaS vendors,” said Donna Fluss, President of DMG Consulting. The CCaaS market is positioned to thrive and grow rapidly during the next 5 years.
DMG Consulting
SEPTEMBER 12, 2023
The rapid growth and trajectory of this sector is being fueled by the digital transformation and AI revolution,” says Donna Fluss, President of DMG Consulting LLC. Driving the strategic direction of the customer experience (CX) is at the core of DMG’s extensive consultation and collaboration with executives, leaders and industry innovators.
DMG Consulting
AUGUST 10, 2023
The importance, value, and benefits of IA cannot be overstated and are well-known in contact centers, where these solutions are regarded as essential,” said Donna Fluss, President of DMG Consulting. To order your copy of the Report, visit dmgconsult.com.
DMG Consulting
JUNE 21, 2023
Consumers are making their expectations and preferences for self-service and digital channels known, and leading vendors are now accepting that challenge with new AI-powered technologies,” said Donna Fluss, President of DMG Consulting. To order your copy of the Report, visit dmgconsult.com. Learn more at dmgconsult.com.
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