Enghouse Interactive

JULY 23, 2021

As the Founder & CEO of Beyond Philosophy LLC his customer experience consulting company has been recognised by the Financial Times as ‘one of the leading management consultancies for the last three years in a row. Awards Magazine ranked the #1 CX influencer to follow in 2021, out of 50 other candidates.

Customer emotions 98

Customer emotions Management Consulting Consulting 98

Beyond Philosophy

DECEMBER 22, 2015

Print magazines, still actively used, have remained about the same in terms of percentage of marketers including them in their content program. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Marketing 231

Marketing Engineering Consulting Consulting 231

Beyond Philosophy

JUNE 2, 2015

Wegmans has constructed and sustained a culture where the customer truly comes first, and customer experience is the barometer by which it measures success. As important in delivering great experiences are the things customers don’t see, particularly where employees are concerned.

Customer centricity 244

Customer centricity Construction Enterprise Marketing 244

CSM Magazine

DECEMBER 15, 2022

According to international outsourcers CGS, 80% of consumers feel more emotionally connected to a brand when customer service solves their problem and 30% of consumers are willing to pay more for excellent service, a 6% increase over 2019. As a result, improving service levels is the top goal for 38% of contact centres in 2022.

Coaching 52

Coaching Analytics Feedback outsourcing 52