Construction Customer centricity Employee engagement Surveys 
Beyond Morale
SEPTEMBER 30, 2013
You can travel the world and the seven seas, everybody’s looking for customer-centric cultures. Some customers want to use you. Thanks to Annie Lennox, of the Eurythmics, for getting me to think about customer-centric cultures in a way that we all can relate to. Without customers they would not exist.
Customer Relationship Metrics
JULY 26, 2017
You’ve conducted surveys, created committees, put in recognition programs, and still you struggle. Effective setting of employee expectations is a critical part of successfully leading and managing a team. When an employee fails or performs poorly, call center managers typically do not blame themselves or the system.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Tenfold - Contact Center Blog
AUGUST 10, 2018
While it might seem like it’s back-breaking to get a customer to buy, today’s empowered customer is also loyal–as long as they get their money’s worth. Businesses love to declare they’re customer-centric but fail to keep their customers. This involves being open to criticism from employees and peers.
Russel Lolacher
APRIL 5, 2021
To get engagement, you must be engaging – whether it’s continually responding or commenting with your audience, creating behind the scenes and interesting content, sharing fun facts or playing guessing games, if you want your audience to find you interesting and worth engaging with, you need to be interesting and worth engaging with.
Horizon CX
MARCH 25, 2019
This involves being open to criticism from employees and peers. In customer-centric organizations, issues are resolved with the customers’ best interests in mind. Great customer experience is an organization-level pursuit. Leaders who reach out to their employees improve employee engagement.
Genroe
FEBRUARY 9, 2015
To Drive Employee Engagement. Perhaps this is a surprising response but a good number of senior leaders understand customer engagement is tightly tied to employee engagement and so use the Net Promoter process to help drive that engagement. The help employee to have pride in the company.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.
Expert insights. Personalized for you.
63 
Let's personalize your content