bold360 Blog
FEBRUARY 26, 2020
Our team just got back from yet another energizing and inspiring Pink Elephant conference, one of the world’s biggest gatherings of IT Service Management professionals and thought leaders. There were a few key themes that surfaced again and again throughout the conference, during both formal presentations and informal conversations.
Comm100
MAY 21, 2019
Jeff Toister Keynote – Hidden Obstacles to Outstanding Customer Service. The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness.
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Call Experts
FEBRUARY 19, 2020
Self-Service Tools. The more customers respond to your self-service tools, the fewer people hours you have to fulfill. Also, self-service tools like portals and live chat often have metrics and dashboards built for your company to understand the experience. 6 Key Benefits of Employee Call Off Lines.
Call Experts
JANUARY 8, 2020
Self-service. Also, by incorporating these solutions into your customer journey, you can provide self-service options for your customers and help reduce the number of calls to your support team. Sometimes, voice communication can cause issues for customer service and may cause inconvenience in communication.
Call Experts
DECEMBER 18, 2019
Focus on self-service benefits. The intention of automation is self-service at all times of the day. While those seeking more personalized requests, like bank balance information or outage patterns of electric service, are offered more privacy without the need to speak to a person. Summer HR Conferences.
Call Experts
OCTOBER 23, 2019
Then you can craft a self-service experience, train your support team, and develop content. Build a knowledge base to support self-service solutions. customize and tailor your customer journey touch points and build a self-service knowledge base. (2) 3) scalability in services. Summer HR Conferences.
Call Experts
FEBRUARY 12, 2020
Key providers are building professional services and resources to assist customers with strategic AI plans. Self-service tools empower customers to reach out to agents for more complex interactions, like those requiring judgment and empathy. 6 Key Benefits of Employee Call Off Lines. Summer HR Conferences.
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