Essential VoIP Features for Call Centers: Optimizing Customer Service with NobelBiz
NobelBiz
AUGUST 13, 2024
What is VoIP? A Voice over Internet Protocol (VoIP) telecom system allows contact centers to connect inbound and outbound calls over an internet connection. Contact centers that use VoIP can convert voice to a real-time experience by enhancing agents’ self-service and support activities, increasing throughput, and reducing costs.
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