Wowdesk Blog

MAY 20, 2020

However, to retain your customers, it’s important to work on after-support service. An outstanding service or product indeed makes people your customer in the first place, but the after-sales support is something that decides whether they would stay loyal to you or jump ship to your competitors. .

Complaint resolution 98

Complaint resolution Customer centricity Self service Consulting 98

Blueship Call Center

JULY 7, 2023

Some businesses don’t have enough personnel devoted to meeting the demands of their clients after a sale or after a service. Here are some reasons why outsourced answering services are preferable Cost-effectiveness For your business, outsourcing customer support might result in considerable savings.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

JivoChat

JUNE 9, 2021

This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. What is Conversational Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support.

Management 10

Management Complaint resolution Customer retention Engineering 10

SmartKarrot

NOVEMBER 25, 2021

As B2B markets have started to become complex, so have the needs of the customers. Today’s customers are far more educated and expect a lot from your brand. The only way to meet their expectations is by understanding their interest areas and addressing their pain points. Final Words.

SaaS 10

SaaS Chatbots B2B Complaint resolution 10