Wowdesk Blog

MAY 20, 2020

An outstanding service or product indeed makes people your customer in the first place, but the after-sales support is something that decides whether they would stay loyal to you or jump ship to your competitors. . It allows customers to register their issues and seek consultation from the product/service experts. .

Complaint resolution 98

Complaint resolution Customer centricity Self service Consulting 98

CSM Magazine

NOVEMBER 19, 2020

Simple things like inkjet printers and easy access to information help your sales staff to provide the basics without making customers wait. While on-the-spot information is ideal there are times when we need to consult specific people before giving customers the feedback they need. Customer Support and Complaints Resolution.

Complaint resolution 59

Complaint resolution Wait times Consulting Consulting 59

Return Customer

AUGUST 15, 2018

This is thought to have been perpetuated by sales gurus and trainers. It originated to make production-intensive businesses pay closer attention to customer complaints and improve their products. A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Twitter: [link].

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

ClearAction

DECEMBER 14, 2017

Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer experience improvement — process-wide problem resolution and prevention. Customer complaint resolution — solving issues and communicating solution to complaint originators.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

SmartKarrot

JUNE 29, 2021

Partner with the Sales Account Executives and Sales leadership on strategies for health and growth on strategic accounts. Work closely with the Professional Services team to proactively engage customers post-sale and ensure they receive a positive experience from deployment to optimisation services.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10

SmartKarrot

JUNE 24, 2020

Implementing a successful customer success strategy requires tremendous coordination and collaboration among various departments including product development, sales, marketing, and customer support. For instance, your sales reps and customer service executives may not be on the same page. Source: Superoffice. Conclusion.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10