JustCall

OCTOBER 19, 2023

Time Management Problems: Your remote workers may have gotten used to working in more flexible schedules. So, tracking their working hours and ensuring they are available during peak times can be challenging. Script and Knowledge Base Access: Employees can access scripts and knowledge bases to improve their response delivery.

virtual call center 52

virtual call center Sales call center software Scripts 52

JustCall

MARCH 6, 2023

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

Coaching 52

Coaching Call Center Scripts Construction 52

NobelBiz

JUNE 19, 2023

. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management. Train Your Supervisors: Supervisors play a crucial role in real-time call monitoring.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Balto

SEPTEMBER 23, 2022

Experienced Agents Want to Go Off-Script. Even when you’ve got your playbook dialed in, agents often want to go off-script and make changes. Going “off script” isn’t necessarily a bad thing if you’re getting the results you want. Nearly two-thirds of the agents we surveyed said they wanted changes.

Scripts 52

Scripts Gamification Benchmark Surveys 52

Noble Systems

FEBRUARY 26, 2019

Automated lead analysis to provide agents with appropriate scripts. Compliant storage to improve agent coaching. With the right unified platform, agents can handle multiple assignments at once and receive real-time feedback. And at the same time, managers and executives get the insights necessary to optimize operations.

Contact Center 66

Contact Center Advertising Scripts Call Center 66

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Help Scout

JANUARY 20, 2019

My SDG role allows me to spend less time working directly in the queue, and more time conducting coaching calls with our customers. Sure, I follow a light script, but it’s so much fun to teach groups in my own way. If you’re going to do coaching calls or live webinars, you’ll often need to answer questions on the fly.

Coaching 40

Coaching Scripts Personalization Consulting 40