Coaching Gamification Scripts Time management 
Balto
SEPTEMBER 23, 2022
Experienced Agents Want to Go Off-Script. Even when you’ve got your playbook dialed in, agents often want to go off-script and make changes. Going “off script” isn’t necessarily a bad thing if you’re getting the results you want. Gamification is built into the Balto platform, including challenges, leaderboards, and badges.
Noble Systems
MARCH 19, 2021
A blended system will let the same agents work on both inbound and outbound calls at the same time, managing the workflow to let incoming calls be answered and making outgoing calls to keep agents busy while they are waiting. Managers can listen to an agent’s call in real-time. Real-time Insights and Analytics.
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