Myra Golden Media
JULY 15, 2019
Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees? Here’s the 8 Step Quality Program we use at Myra Golden Seminars.
Fonolo
AUGUST 17, 2021
Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. As success leaders and call center managers, you need to be an example for your agents.
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Fonolo
JULY 27, 2021
Every agent has unique strengths, and recognizing them improves agent morale. Call center agent training can take the form of courses, seminars, videos, and other activities that teach and inform agents about successful work practices. Offer coaching sessions and mentorship.
CX Global Media
OCTOBER 15, 2018
If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. The post ALERT: Leadership Training for Supervisors Is Being Disrupted appeared first on Call Center Coach.
CX Global Media
OCTOBER 22, 2018
For many, managing morale and employee engagement in a contact center is a complete mystery. What Joe will cover in this free training seminar…. Seminar Leaders. Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast. Three main focus areas with direct impact on your culture.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. William Taylor. velvetjobs. Your team has to know you as a person, not just a supervisor.
NobelBiz
AUGUST 14, 2023
But, from a broader standpoint, it paves the way for better agent morale, more meaningful customer interactions, and heightened overall call center efficacy. Tune in to our podcast episode featuring Michael Tamer, the Contact Center Coach, CEO at Proponisi, and a training expert.
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