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Learn How Coca-Cola Adds Life to Contact Center Employee Engagement

CX Global Media

For many, managing morale and employee engagement in a contact center is a complete mystery. Attend and learn how to get and keep employees engaged and wanting to work for you. Learn about the little things that have the biggest impact on employees and how to create an environment that motivates.

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Call Center Optimization: 5 Methods to Improve Your Operation

Fonolo

Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. Employee engagement is necessary for improved productivity. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training.

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Magnify Your Inside Sales With These 6 Inside Sales Training Tips

Calltools

It’s like a football coach playing footage to a team. You can make your sales associates better listeners by including active listening in your training seminars. 5) Boost Employee Engagement With Achievement-Specific Rewards Positive feedback and rewards can encourage sales teams to keep doing their job well.

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How to Manage and Inspire Call Center Agents Working From Home

JustCall

It is essential to offer professional growth opportunities to employees to empower them to stay loyal and engaged and pursue greater success within your company rather than looking elsewhere. Offer free workshops and seminars to improve work habits and improve skills. Provide Regular Feedback And Coaching.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.