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Cooling Call Center Agent Stress Through a COVID-19 Summer

Serenova

To maintain business continuity, organizations must find ways to help employees manage stress. Workplace stress threatens employee health, leading to cognitive decline and increases in healthcare costs. It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs.

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Taking a Closer Look at How to Rise to the Challenge of COVID-19

Serenova

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. Serenova WFM can help minimize administrative effort, improve agent engagement and schedule adherence, and reduce labor costs.