Noble Systems
MARCH 20, 2020
All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). Access to all applications must require a unique username and password and secure access via your corporate network or VPN. For contact centers taking payments over the phone, securing Payment Card Data is a priority.
BlueOcean
DECEMBER 16, 2019
While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. at Blue Ocean.
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TechSee
JUNE 25, 2019
Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification.
COPC
MARCH 23, 2020
All standard contact centre processes have been virtualised such as eLearning, virtual-side-by-side nesting, remote access, face-to-face coaching via video conferencing, virtual breakrooms, persistent SmartChat and town hall meetings. Scott Rohrer, Global Leader of Work-At-Home Business for TechM, agrees that communication is important.
Noble Systems
APRIL 14, 2021
It reduces commute time and transportation costs and often offers a better work-life balance with more flexible hours. Agent monitoring with listen, coach and barge modes help ensure quality and provide opportunities for training and the ability to provide assistance during a call.
NobelBiz
MAY 22, 2022
Understanding transportation challenges is vital for the hybrid model Many call centers are considering hybrid work environment models. Jennifer: As far as working remotely right now, in terms of technology, we have to monitor the calls to make sure that we can provide the appropriate coaching and feedback.
Call Center Weekly
MARCH 9, 2018
Will providing resources to supervisors for better coaching address the need? The variety of business that she has experienced in the contact center world includes financial services, incentives, transportation, government, healthcare, insurance, retail, and utility services, giving her a wide-ranging view of the industry.
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