Coaching contact center workforce Feedback Meeting 
Voxjar
APRIL 9, 2020
The question is, how do we adjust the rest of our processes and tools to support a remote contact center workforce? This guide will show you how to make the transition to remote call coaching and quality assurance. How to overcome the biggest challenges of remote call coaching and QA. You’ll learn. Communication.
Monet Software
JUNE 29, 2021
How can you make that happen in these brief meetings? Some agents arrive knowing how to accept and incorporate feedback. Making QA feedback a regular occurrence has many benefits. When agents deal with feedback once or twice per week, they become more comfortable with it. Be sure not to overwhelm agents with feedback.
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Playvox
OCTOBER 18, 2022
a customer service center manager at a fitness company, shared, “We pay well, and we schedule two stand-up meetings daily to maintain face-to-face contact. We focus on regular contact and communication.” “We We schedule virtual happy hours and one-on-one meetings with supervisors.”. Leanne Y., Philip A.,
Playvox
JANUARY 5, 2022
These include: Distracted and unmotivated at work Negative attitude toward managers and colleagues Disinterested in promotions or stretch assignments Unresponsive to emails and chats Contributing the bare minimum during meetings. Try these tips to keep your contact center team engaged – whether working remotely or in the office.
Tethr
MARCH 3, 2020
Surface impactful coaching opportunities to help your reps reach their goals regardless of where they are working. Offer consistent feedback. An agent should know where they measure up both in regards to previously established expectations and contact center goals. Preparation all around. Never isolate your remote agents.
Etech GS
OCTOBER 23, 2019
Whether the employees are human or robotic, workforce optimization helps teams to work smarter instead of harder. As the name suggests, contact center workforce optimization involves using managerial practices to ensure maximum productivity meets maximum efficiency. Training and Coaching.
Monet Software
SEPTEMBER 24, 2020
By taking an agent-centric approach to contact center quality management , regular QA feedback can become an opportunity for growth that agents welcome—one that improves employee satisfaction, morale, retention and yes, employee engagement. QA delivers clear, quantitative feedback agents can build on. Here’s how. #1
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