Coaching contact center solutions Morale Quality management 
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. What Is A Quality Management Program?
Serenova
MAY 1, 2020
According to research, 82% of North American employees do not think they receive adequate recognition at work, and that hurts productivity, morale and profitability—regardless of what else is happening in the world. A performance management solution like CxEngage Scoreboard can help. Provide Continuous, Individual Feedback.
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Playvox
APRIL 4, 2023
To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Related Article: 7 Smart Ways to Reduce Call Center Turnover Forever The Role Of A Manager In Agent Well-Being Few things have a bigger impact on your agents’ emotional well-being than how they’re managed.
Playvox
MARCH 12, 2023
Get in the habit of using quality management software with coaching to provide meaningful feedback and guidance to your agents. Showing that you care goes a long way in helping boost team morale and, as a result, performance. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 5.
Enghouse Interactive
JULY 7, 2021
With decentralized contact center operations and staffing, the need to provide more comprehensive and flexible approaches for agent quality assessments has emerged. The result is that agents will benefit from more time spent being proactively coached, leading to agents being more motivated and engaged.
Enghouse Interactive
APRIL 13, 2021
The investments made to achieve this rapid transition have been significant, and organizations will look to maximize the benefits that they, their customers, and employees can extract from them, until the next transformational crisis.
Enghouse Interactive
JULY 29, 2021
Call Recorders Can Save You from Disaster. Customer experience (CX) expectations have changed. Today, customers expect helpful, accurate, and insightful responses from empowered agents that can resolve any situation, on the first call. All this while new regulations and obligations rapidly accelerate business process change.
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