CX Journey

MARCH 21, 2018

By that I mean that they have no allocated financial resources for improvements to be made as a result of the learnings from surveys and other listening posts, journey mapping, and other customer experience strategy exercises that become the catalyst for onstage customer experience or behind-the-scenes process improvements.

Journey mapping 108

Journey mapping Consulting Consulting Surveys 108

Education Services Group

FEBRUARY 16, 2022

You will need to be their coach because this orientation will inevitably force them to confront their own organizational challenges as they set about to retool and reorient the way their individual teams operate.

Chief Customer Officer 52

Chief Customer Officer Customer centricity Journey mapping Coaching 52

ChurnZero

FEBRUARY 28, 2020

Q: What journey mapping resources and tools do you recommend? A: There are a ton of journey mapping tools out there and a lot of them do similar things. Otherwise, there are a lot of great journey map tools that are pretty inexpensive. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

ChurnZero

MARCH 11, 2020

Would you be willing to reference as a former customer and participate in future product discovery/testing exercises? This could be someone in marketing, on the executive team, or an outside consultant (shameless plug). Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . What to do about it.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

CX Journey

SEPTEMBER 8, 2016

Those inhibitors could include lack of coaching or training, inadequate or inappropriate tools and resources, and other barriers or frustrations that cause the employee to work inefficiently and ineffectively. I conducted an employee journey mapping workshop for a small retailer. How do we do that?

Journey mapping 49

Journey mapping Customer Experience Surveys Airlines 49

ChurnZero

NOVEMBER 22, 2021

This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. Customer Touchpoint/Journey Map (also referred to as a Playbook). Revenue by Segment.

Benchmark 98

Benchmark Finance Best practices Sales 98