NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
Talkdesk
MAY 11, 2020
If you don’t have time to meet with agents one-on-one, try organizing small group discussions with ring groups or regions, also known as huddles. Doing so provides greater transparency into the quality management process and helps teams identify small wins they can celebrate to build and maintain strong morale and motivation.
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JustCall
MARCH 9, 2023
Genesys Cloud CX Genesys Cloud CX Genesys’ cloud contact center software is ideal for businesses seeking to foster long-term customer relationships. Contact Center Best Practices Contact center quality management software can only provide you with the toolkit you need to function well.
Aspect
JULY 15, 2020
On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). Aspect delivers on that need in W orkforce Optimization Version 20. .
Enghouse Interactive
JANUARY 13, 2021
of the success group are already delivering results from their CX projects, whereas only 64.9% Video enablement: either use internally to manage remote agents, or externally for communications with customers. say video is vital for managing remote employees. Using cloud contact center platforms drives more revenue (54.1%
Serenova
JUNE 6, 2019
Industry-wide, when it comes to the cloud, today’s contact centers are in a state of flux. This group was no exception, with about equal parts already migrated, in-process, planning or considering a cloud implementation. The group also had questions related to support and collaboration for remote contact center agents.
NobelBiz
AUGUST 3, 2021
It is critical to spend time talking to them, both individually and as a group. However, the larger the contact centers, the less management appears to support this strategy which is a mistake. This is where solutions that make use of the cloud’s capabilities shine. Relationships: Communicate with your workers!
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