NobelBiz
FEBRUARY 17, 2023
That’s where the service level comes in. How to measure your call center Service Level? What is precisely the Service Level? Key Points: Service Level Standards depend on what type of communication channel you’re using. The best strategy to maintain the service level is to motivate your agents.
JustCall
MARCH 7, 2023
Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center. It eliminates the need for any on-premise hardware or infrastructure to run a contact center. A cloud contact center provides you with more interaction channels than on-premise contact centers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
DECEMBER 27, 2019
and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality. Additionally, the integration with Salesforce Lightning Flow further allows for automations on client-specific events.
Serenova
APRIL 7, 2020
It was critical to address the issues quickly so agents could be up and running, and back to serving customers without negatively impacting service-level agreements (SLAs). They can guide your decisions and recommend the important processes and analytics you’ll need to implement in order to satisfy service needs and commitments.
Serenova
JUNE 24, 2020
In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Integrate Tools.
Serenova
JUNE 24, 2020
In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Integrate Tools.
Monet Software
DECEMBER 14, 2018
These schedules should be prepared to handle call shift patterns, and be flexible enough to handle unexpected events that impact call volume. Monet’s award-winning, next-generation WFO solution is a unified cloud contact center optimization solution that delivers all of these features and more. Real-Time Adherence.
Expert insights. Personalized for you.
52 
Let's personalize your content