DMG Consulting

OCTOBER 26, 2017

Cloud Contact Center Solutions Improve Relationships between Business and IT. The business is frustrated by, among other things, IT’s demand that they plan out their changes and resource requirements at the beginning of the year, which is nearly impossible because their needs are often driven by unexpected business and economic events.

contact center solutions 48

contact center solutions Cloud contact Contact Center Interactive Voice Response 48

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

JustCall

MARCH 7, 2023

Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center. It eliminates the need for any on-premise hardware or infrastructure to run a contact center. A cloud contact center provides you with more interaction channels than on-premise contact centers.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

Concentrix

APRIL 1, 2024

Join us after the Salesforce World Tour event at ANA Bar and Eatery in Hudson Yards.

Cloud contact 62

Cloud contact Contact Center 62

Balto

MAY 25, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers, won first place in the May 2022 Talkdesk Digital Showdown , a semi-annual competition run by Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies. The Talkdesk team announced the win at the live event.

Coaching 52

Coaching Contact Center Cloud contact Engineering 52

Talkdesk

MARCH 20, 2020

Every day brings more global news of measures to control the spread of the virus — closure of schools, restaurants, stores, sporting events and more. To quickly, easily and cost-effectively enable remote contact center staff requires cloud contact center technology. . Social distancing is the mantra of the day.

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

JustCall

MARCH 9, 2023

Recorded calls also act as legal evidence in the event of litigation with any customer. Choose a contact center solution with all the above-mentioned features to ensure the growth of your business. FAQs 1) What are the essential cloud contact center features? FAQs 1) What are the essential cloud contact center features?

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. Talkdesk Academy : On-demand online training to certified on innovative cloud contact center solutions from Talkdesk. We are excited about what will be the premier CX event of the year and hope you will tune in.

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

Talkdesk

APRIL 1, 2020

On the other hand, you know you’ve been wanting to move your contact center to the cloud to take advantage of efficiencies, cost savings and better customer experiences, but haven’t had a compelling event to make the move. If there was ever a compelling event, COVID-19 is it. Why not embrace the opportunity?

Call Center 105

Call Center contact center solutions Contact Center Cloud contact 105

Liveops

MARCH 11, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Hosted events can merge fun and networking and encourage buddy systems within the organization. Five9 is the leading provider of cloud contact center software. Provide professional development.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Callminer

DECEMBER 17, 2019

Although most of your business’s tools and employees may work well together, there can still be a need for internal support providers who can give guidance or link distant divisions together efficiently in the event of difficulties arising at any time. Cloud contact centers may be more reliable.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Fonolo

DECEMBER 15, 2020

Businesses and contact centers that create resiliency can anticipate, react, and recover faster and more comprehensively than those that don’t. This chart from hbr.org shows you how that plays out in a crisis event: The Six Principles of Resilient Systems. The State of the Contact Center 2020. Redundancy.

Contact Center 147

Contact Center Engineering Cloud contact Technology 147

CSM Magazine

JANUARY 17, 2024

Indeed, we’ll be talking about many of these trends – and more – at our upcoming Disrupt events in both London and Madrid next year. Experimentation Takes Centre Stage The contact centre industry will become a hotbed of experimentation.

Cloud contact 52

Cloud contact Analytics Chatbots Contact Center 52

CSM Magazine

JANUARY 8, 2024

But with the right cloud-based tools and experience, we can get customers back online by providing replacement contact centre and automation solutions in a matter of hours, not days or weeks. Events that seemed unthinkable years ago are now lurking around every corner. This enabled secure agent access from anywhere (i.e.

Healthcare 52

Healthcare Cloud contact outsourcing Enterprise 52

Talkdesk

DECEMBER 27, 2019

and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality. Additionally, the integration with Salesforce Lightning Flow further allows for automations on client-specific events.

contact center solutions 59

contact center solutions Cloud contact Contact Center Enterprise 59

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Integrate Tools.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

APRIL 7, 2020

Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. One of the best ways to assess a cloud solution’s impact is by analyzing reports and critical performance metrics.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Integrate Tools.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

3CLogic

AUGUST 3, 2021

To combat this issue, contact center managers should analyze their historic call volumes through robust reporting engines to determine peak call times or seasons and staff accordingly. Empower Callers With A Callback Option. Direct Inquiries To The Best Agents With Intelligent IVR.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

JustCall

NOVEMBER 25, 2022

Such software for contact centers sometimes comes with a preloaded function for speech analytics, or it can be integrated with it. Real-time or post-event information about clients’ emotional states also should be provided. Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

NobelBiz

FEBRUARY 10, 2023

Why don’t you tell us a little bit about how you got to that point where you thought this would be a great solution for the contact center space? Steve Bederman on the Contact Center Insights Podcast. I was at an event in NYC last year and they talked about how still 70% of contact centers at that time were on-premise.

Contact Center 52

Contact Center Multichannel Airlines Cloud contact 52

Talkdesk

FEBRUARY 5, 2020

Opentalk is the premier customer experience event of the year, bringing together more than 2,000 Talkdesk customers, industry experts and CX practitioners to network, share best practices and hear about the latest in transformative technologies. Learn more about Talkdesk Enterprise Cloud Contact Center. What are you waiting for?

Contact Center 56

Contact Center Cloud contact Customer centricity Best practices 56

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

Talkdesk

APRIL 29, 2019

Security is one of the most critical aspects of any enterprise cloud contact center. Incident Management Talkdesk has a rigorous incident management policy for security events that may affect the confidentiality, integrity or availability of systems or data. For example: Detection covers the sources for events and incidents.

Enterprise 42

Enterprise Contact Center Cloud contact Metrics 42

Talkdesk

OCTOBER 23, 2019

John Paul , part of the AccorHotels group, is an exclusive provider of luxury and premium loyalty, offering its clients best-in-class concierge service, relationship marketing/events, and cutting edge digital expertise. They are also looking forward to Talkdesk providing best-in-class efficiency and cutting-edge functionality. .

Cloud contact 56

Cloud contact Contact Center Enterprise Marketing 56

Liveops

MARCH 15, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Hosted events can merge fun and networking and encourage buddy systems within the organization. Five9 is the leading provider of cloud contact center software. Provide professional development.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

UJET

NOVEMBER 19, 2020

To avoid customer data corruption, you need a CCaaS platform that goes beyond CRM contact center integration. You need a CCaaS platform that unifies your customer data within the CRM software—a contact center truly built for modern consumers and modern businesses. Data Accuracy.

CRM 82

CRM Contact Center APIs Customer Service 82

UJET

NOVEMBER 19, 2020

To avoid customer data corruption, you need a CCaaS platform that goes beyond CRM contact center integration. You need a CCaaS platform that unifies your customer data within the CRM software—a contact center truly built for modern consumers and modern businesses. Data Accuracy.

CRM 82

CRM Contact Center APIs Customer Service 82

Edify

NOVEMBER 23, 2021

The event ran Monday through Wednesday and featured speakers from companies like Nestle, NuSkin, and FootLocker, breakout sessions, and pre-scheduled 1:1 meetings. Last week I attended the GDS CX Innovation Digital Summit.

Technology 69

Technology Contact center software Cloud contact Contact Center 69

3CLogic

MAY 26, 2022

In Adobe’s study, senior executive respondents agreed the events during this time rewired customers to be digital-first. Cloud Contact Center Solutions. Your contact center is a central touchpoint for building trust with your customers.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Monet Software

DECEMBER 14, 2018

These schedules should be prepared to handle call shift patterns, and be flexible enough to handle unexpected events that impact call volume. Monet’s award-winning, next-generation WFO solution is a unified cloud contact center optimization solution that delivers all of these features and more. Real-Time Adherence.

Quality management 48

Quality management Cloud contact Analytics Contact Center 48

Edify

DECEMBER 22, 2021

Last week, the Edify team (myself included) flew out to Las Vegas to attend Customer Contact Week–the world’s largest customer contact event. Finally, we got to shake hands with people IRL again rather than just tweeting them.

Contact center software 77

Contact center software Cloud contact Contact Center Technology 77

Serenova

MARCH 7, 2019

For anyone I haven’t yet convinced, here are a few more reasons to attend one of the biggest—and most important— contact center events of the year. Get the insights you need to really evaluate the cloud. I know, I know, the contact center industry has been talking about the cloud for what seems like years.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Talkdesk

MARCH 8, 2018

Folia Grace, VP of Marketing at Talkdesk, will join Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics , for an executive panel to discuss new innovations driving the contact center industry’s move to the cloud from on premises or hybrid. Title: Cloud Contact Center 2.0: Location: Event Lawn.

Enterprise 40

Enterprise Cloud contact Contact Center Consulting 40

USAN

OCTOBER 5, 2021

Healthcare organizations, as an example, offer proactive service when they remind patients of upcoming appointments, as do utility companies when they warn customers of impending weather events to ensure they’re well-prepared for any inconvenience. Benefiting more than just customers.

Contact Center 52

Contact Center APIs Healthcare Cloud contact 52