Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology
NICE inContact
JANUARY 23, 2019
Accurate staffing was impossible, as was keeping service levels high. Then Appriss moved to cloud CX platform and solutions. Then Appriss moved to cloud CX platform and solutions. CXone Workforce Management Pro automates forecasting and scheduling, which has improved both schedule adherence and service levels.
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