Aspect

JULY 15, 2020

A more solid solution in this time of uncertainty is to create a contact center working environment that is agile enough to adapt quickly to changing conditions and not miss a beat. Contact center employe r s need to have the technology tools to make employees fully mobile. Below are some examples of the new agent UI: .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Playvox

NOVEMBER 18, 2021

Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. Cloud contact center solutions eliminate so much technical complexity.

contact center solutions 52

contact center solutions Cloud contact Contact Center Schedule adherence 52

Serenova

APRIL 16, 2020

A Cloud-based Support Center for a Global Workforce. While our customer had already been using Serenova’s cloud contact center solution for its HR access line, the significant COVID-19-related volume increase necessitated a need to burst to scale.

Interactive Voice Response 96

Interactive Voice Response contact center workforce Contact Center Finance 96

Serenova

MARCH 23, 2020

With no indications that the effects of COVID-19 will abate anytime soon, the need to handle continued volume increases and effectively manage a fully functioning WFM contact center workforce is intensifying. This makes the speed of cloud deployment to address these needs critical. We’re ready to help you get there.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

Contact Center

NobelBiz

MARCH 26, 2024

In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation. CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

NICE inContact

JULY 12, 2016

Provide clear examples of how these benefits translate into financial value. Beginning with the functionality and benefits; the insights gleaned from data analytics are extremely valuable to creating an efficient and intelligent contact center. Consider the end results of how your WFO-enabled contact center will operate.

Interactive Voice Response 48

Interactive Voice Response First call resolution contact center workforce Contact Center 48