NobelBiz

MARCH 26, 2024

By leveraging cutting-edge technologies, CXA revolutionizes the way businesses interact with their customers, providing seamless experiences across various touch points. In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

Serenova

APRIL 16, 2020

A Cloud-based Support Center for a Global Workforce. While our customer had already been using Serenova’s cloud contact center solution for its HR access line, the significant COVID-19-related volume increase necessitated a need to burst to scale. The IVR routing system helps expedite this.

Interactive Voice Response 96

Interactive Voice Response contact center workforce Contact Center Finance 96

NICE inContact

JULY 12, 2016

Provide clear examples of how these benefits translate into financial value. Beginning with the functionality and benefits; the insights gleaned from data analytics are extremely valuable to creating an efficient and intelligent contact center. Consider the end results of how your WFO-enabled contact center will operate.

Interactive Voice Response 48

Interactive Voice Response First call resolution contact center workforce Contact Center 48