Cloud contact, contact center workforce, Examples and First call resolution

Sell the Value of Data Insights to the C-Suite

NICE inContact

JULY 12, 2016

Provide clear examples of how these benefits translate into financial value. Beginning with the functionality and benefits; the insights gleaned from data analytics are extremely valuable to creating an efficient and intelligent contact center. First Call Resolution (FCR) is a metric all contact centers are looking to improve.

Interactive Voice Response

Interactive Voice Response First call resolution contact center workforce Contact Center

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

Contact Center

Customer Contact Central

Sell the Value of Data Insights to the C-Suite

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

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