Aspect
JULY 15, 2020
Aspect is making it much easier for employees to be effective participants in the mobile workforce. . Aspect Workforce Optimization Version 20 allows contact center employees to be immediately mobile, so the workforce can be adapted to whatever new condition these uncertain times may bring. .
Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. Cloud contact center solutions eliminate so much technical complexity.
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Talkdesk
SEPTEMBER 8, 2020
During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contact center. In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls.
Noble Systems
MAY 4, 2021
Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Do I need to have a Hosted Contact Center? These are just some of the basic tools for inbound and outbound contact centers.
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VocalCom
JUNE 22, 2020
To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). The new paradigm of Work.
NICE inContact
OCTOBER 25, 2019
There is extensive research that shows moving your contact center to the cloud is an inevitable requirement to staying competitive and relevant. You can stay in compliance AND take advantage of more modern workforce optimization functionality in the cloud. No two cloud transformations are identical.
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