Cloud contact Contact Center contact center workforce Examples 
Aspect
JULY 15, 2020
Contact centers, like most business, have had to find solutions to provide their essential service from somewhere other than densely populated offices where COVID – 19 might spread. For a period, it was mandatory that contact centers get agents out of the building. Below are some examples of the new agent UI: .
Playvox
NOVEMBER 18, 2021
The pandemic permanently changed the contact center landscape. Globalization and a younger workforce that prioritizes work-life balance are forces that likely would have compelled contact centers to gradually adopt a work from anywhere agent model. What is a cloud solution? Let’s take a closer look.
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Serenova
MARCH 23, 2020
With the effects of the COVID-19 crisis continuing to grow in scale and impact every day, Serenova is committed to helping keep contact centers working, safely. We know contact centers and their agents are on the front lines responding to the coronavirus, and you’re stretched thin in every way.
NobelBiz
MARCH 26, 2024
In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation. CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Serenova
APRIL 16, 2020
A Cloud-based Support Center for a Global Workforce. While our customer had already been using Serenova’s cloud contact center solution for its HR access line, the significant COVID-19-related volume increase necessitated a need to burst to scale.
NICE inContact
JULY 12, 2016
A comprehensive Workforce Optimization (WFO) solution is no longer a luxury. It is a necessity that gives the contact center the flexibility, agility, and power required to optimize agent performance while responding to customer needs quickly and effectively. It will be flexible, adaptable, scalable and efficient.
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