NobelBiz

APRIL 25, 2023

This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential. A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. .

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

NobelBiz

JANUARY 16, 2024

All the way from onboarding to support to troubleshooting has been great throughout this journey!” A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship. The key to achieving these goals lies in implementing strategic call center campaigns.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

NobelBiz

JANUARY 23, 2024

Customer Support as a Service (CSaaS) is changing the customer interaction game for everyone. Imagine the impact of a highly skilled support team, equipped with cutting-edge technology, innovative strategies, and a wealth of expertise. CSaaS is the route to making excellent customer support possible.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

SharpenCX

MAY 11, 2021

When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home with a clear strategy for helping customers. You have time to create a strategy that gives your customers the highest quality service. Use internal chat support queues. Infrastructure.

Call Center 67

Call Center Consulting Consulting Contact Center 67

NobelBiz

JULY 18, 2023

Unraveling the Essence of Skills-Based Routing According to Wikipedia, Skills-based routing (SBR) is a call-assignment strategy used in call centers to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent. Second, don’t hesitate to seek technical support from your software provider.

Management 52

Management First call resolution Contact center software Call Center 52

NobelBiz

MAY 25, 2023

This system enables businesses to gain a complete view of their customers, aiding in personalized customer interactions and more effective marketing strategies. By analyzing customer data across multiple channels and touchpoints, CDPs can also help businesses identify trends and patterns that can inform marketing and sales strategies.

call center software 98

call center software Call Center APIs Contact Center 98