Cloud contact, Consulting and Technical Support

Maximizing Success in Call Center Campaigns

NobelBiz

JANUARY 16, 2024

All the way from onboarding to support to troubleshooting has been great throughout this journey!” A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship.

Call Center

Call Center Interactive Voice Response Contact Center Inbound sales

The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center

Contact Center contact center solutions Cloud contact Banking

Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

NobelBiz

JANUARY 23, 2024

CSaaS is the route to making excellent customer support possible. At NobelBiz, leveraging over two decades of industry experience, we have crafted a unique cloud contact center solution that simplifies agent workflows and delivers a seamless customer experience across all channels, globally.

Customer Support

Customer Support Contact Center contact center solutions outsourcing

How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)

SharpenCX

MAY 11, 2021

We asked customer experience leaders and consultants to weigh in on the challenges they’ve seen with work from home call centers. So be sure to give agents all the support, tools and training to provide a CX that will strengthen their relationship with your organization. Use internal chat support queues. Infrastructure.

Call Center

Call Center Consulting Consulting Contact Center

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

MAY 16, 2023

If you want a more in-depth, one-on-one explanation about the difference between the two and what suits best for your business, download our free exclusive ebook: On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges. How Do Hosted Contact Centers Work? According to zippia.com , cloud-based (i.e.

Contact Center

Contact Center Customer Service Interactive Voice Response contact center solutions

Mastering Skills-Based Routing: The Future of Efficient Call Management

NobelBiz

JULY 18, 2023

Each agent has unique abilities – some may be experts in technical support, some may be multilingual, while others may have in-depth product knowledge. Brad Butler, Contact Center Software Consultant @NobelBiz Defining Routing Rules – Algorithms Next comes defining the routing rules.

Management

Management First call resolution Contact center software Call Center

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

MAY 16, 2023

If you want a more in-depth, one-on-one explanation about the difference between the two and what suits best for your business, download our free exclusive ebook: On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges. How Do Hosted Contact Centers Work? According to zippia.com , cloud-based (i.e.

Contact Center

Contact Center Customer Service Interactive Voice Response contact center solutions

Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Free of charge.

contact center solutions

contact center solutions Contact Center Cloud contact Contact center software

12 Reasons Why A Contact Center Software Upgrade Is A Must

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Free of charge.

Contact center software

Contact center software Contact Center contact center solutions Cloud contact

Elisa Videra raises customer loyalty and satisfaction with Talkdesk solution

Talkdesk

MARCH 6, 2020

It has consulted, planned and operated visual communication implementations in 14,000 installations worldwide in over 90 countries. Talkdesk Enterprise Cloud Contact Center was up to the challenge, presenting an available 100% Uptime Service Level Agreement (SLA) and a seamless integration with Salesforce. Want to know more?

Technical Support

Technical Support Cloud contact Wait times Consulting

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software

call center software Call Center APIs Contact Center

What To Look For When Buying VoIP Services For Your Contact Center

NobelBiz

FEBRUARY 22, 2022

Integrated Omnichannel Contact Center technology VoIP can coordinate your entire organization by linking to other cloud-based technologies such as Cloud Contact Center Solution (CCaaS) in an omnichannel customer interaction environment. Learn more about our First Contact Podcast Series!

voip

voip Contact Center Interactive Voice Response Telecommunications

Top 12 Call Center Cost Reduction Strategies: Unlock Your Call Center’s Full Potential

NobelBiz

APRIL 25, 2023

According to an analysis by Boston Consulting Group , A.I. We have over 20 years of experience offering comprehensive and personalized solutions to contact centers worldwide. NobelBiz provides round-the-clock technical support with a dynamic shift system and a well-structured on-call program, ensuring prompt responses to all inquiries.

Call Center

Call Center Average Handle Time First call resolution Contact Center

Essential Pain Points in Call Center Management – Part 1

NobelBiz

OCTOBER 9, 2023

Integration issues within contact centers are not mere obstacles; they are the bridges to seamless customer experiences, connecting the dots between customer data, efficiency, and satisfaction. Being a cloud contact center solution , it diminishes the concerns related to server downtimes, ensuring seamless operations.

Call Center

Call Center Management Contact Center Contact center software

How To Create An Exceptional Knowledge Base For Contact Center?

NobelBiz

JANUARY 31, 2022

Jason Cutter, CEO of Cutter Consulting Group, an author, and a podcaster, thinks you can earn a customer’s trust by giving them knowledge and information about your company. A knowledge base: All the knowledge of a contact center Did you know that 8. 51% of customers prefer technical support through a knowledge base ?

Contact Center

Contact Center Contact center software Cloud contact Technical Support

How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

MARCH 23, 2022

Few, however, are those who, in the context of a contact center, have a clear understanding of how to monetize the omnichannel business model. Jason Cutter, CEO of Cutter Consulting Group. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations.

contact center solutions

contact center solutions Contact Center voip call center software

Here’s Why Computer Telephony Integration Doesn’t Always Solve Your Problem

Babelforce

FEBRUARY 2, 2022

If your company is not technically capable, you may need to hire a consultant to set up and maintain your system. . Ultimately, it is always crucial to consult a professional to ensure that the system you settle for allows room for expansion. Inability to perform complex tasks.

Contact Center

Contact Center Technical Support Consulting Consulting

Customer Contact Central

Maximizing Success in Call Center Campaigns

The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Trending Sources

Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

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Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

Mastering Skills-Based Routing: The Future of Efficient Call Management

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!

12 Reasons Why A Contact Center Software Upgrade Is A Must

Elisa Videra raises customer loyalty and satisfaction with Talkdesk solution

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

What To Look For When Buying VoIP Services For Your Contact Center

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Essential Pain Points in Call Center Management – Part 1

How To Create An Exceptional Knowledge Base For Contact Center?

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Here’s Why Computer Telephony Integration Doesn’t Always Solve Your Problem

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