DMG Consulting

MAY 6, 2022

The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. May 2, 2022 By Donna Fluss.

Cloud contact 48

Cloud contact Contact Center Enterprise Technology 48

CSM Magazine

FEBRUARY 23, 2021

Digital transformation acceleration drives cloud contact centre adoption of Calabrio workforce engagement management technology. Calabrio , the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. About Calabrio.

Technology 52

Technology Cloud contact Telecommunications Analytics 52

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

DMG Consulting

APRIL 20, 2020

In the last few weeks, CCaaS solutions, automatic call distributors (ACDs) and dialers that are delivered from the cloud have demonstrated their flexibility in meeting the needs of companies and government agencies, as many organizations have moved their employees and agents from the office to work from home. In June of 2018, 16.8%

Contact Center 62

Contact Center Government Cloud contact Quality management 62

Serenova

JANUARY 7, 2020

So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics. More than a decade ago, Serenova realized technology didn’t exist that could deliver immediate, consistent and exceptional service for brands.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

NobelBiz

AUGUST 3, 2021

On the other hand, if supervisors or quality managers are spending hours identifying calls to coach, a decent speech analytics solution will save you time and enhance performance. This kind of KPI helps you assign a cost to process this type of request, by comparing it to the hourly wage of a consultant for example.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

USAN

JUNE 26, 2018

Over the years, they have evolved to incorporate a rather large, rigid stack of products and functions that includes workforce management, quality management, IVR, CTI, automatic callback, and many more. Contact us to learn more. Automatic Call Distributors (ACDs) have been around since the 1970s.

Contact Center 51

Contact Center Automatic Callback Interactive Voice Response Quality management 51