ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Executive Sponsor: .

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Management Chief Customer Officer Upselling SaaS 98

ChurnZero

DECEMBER 2, 2022

If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. Our CSMs are also responsible for upsells. Naomi: AMA stands for “ask me anything.”

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Chief Customer Officer Enterprise Upselling Sales 98

ChurnZero

JULY 9, 2020

You can include relevant blog content as well as more customer-specific content, such as product updates and tip and tricks. At ChurnZero, we recently introduced a Q&A column featuring our own Chief Customer Officer that provides advice on common customer challenges. Uncover Opportunities With Upsell Campaigns.

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SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

JUNE 3, 2022

To understand why, here’s a little thought exercise. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. Do you see some tension evolving between sales and Customer Success teams? They’re very different.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To understand why, here’s a little thought exercise. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. Do you see some tension evolving between sales and Customer Success teams? They’re very different.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

FEBRUARY 2, 2021

A Customer Success VP is responsible for supporting their teams for generating more business through recurring revenues, upsells and brand advocates. They provide the necessary training to their team of CSMs and CSLs and if needed also organize sales and customer relationship-oriented training from industry veterans.

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Chief Customer Officer Upselling Marketing Enterprise 8