Chatbots Morale Surveys Upselling 
ShepHyken
NOVEMBER 15, 2023
A colleague who knows which prompts your chatbot needs to address and how much personalization is too much? Or worse still, asked for their input and then ignored? It would be a pretty terrible situation for the business, as well as the individual and wider employee morale.
Aspect
JANUARY 21, 2019
A recent Aspect survey of 500 consumers showed that 72 percent of consumers would rather interact with a happy agent and have their experience take longer than deal with an uninterested agent. Although it’s intuitively obvious, we have recently seen agent happiness come into the limelight as a primary influencer of customer happiness.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
MARCH 24, 2022
Taking those calls that might help customers reach out to the CS ( Customer Success ) team instantly – like chatbots. According to a survey, 79% of customers prefer live chats because they offer an immediate solution to their issues. This is especially important in a B2B SaaS world.
Comm100
FEBRUARY 20, 2018
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?
Comm100
SEPTEMBER 28, 2022
The percentage of time that your agents are unavailable can indicate their work ethic and even a lack of team morale. Read HSS Hire’s story to see how they effortlessly handle the busy periods with the help of Comm100 AI Chatbot. One of the most comprehensive of measures is the post-chat customer satisfaction survey.
Expert insights. Personalized for you.
145 
Let's personalize your content