Solvvy

MARCH 22, 2022

Thinking of implementing a chatbot but not sure where to begin? Solvvy’s Customer Success Director Jesse Brightman helps businesses identify chatbot implementation strategies that work best for them. Q: First things first: Who within a company should be involved in chatbot implementation?

Chatbots 62

Chatbots Morale Benchmark Upselling 62

ShepHyken

NOVEMBER 15, 2023

A colleague who knows which prompts your chatbot needs to address and how much personalization is too much? Or worse still, asked for their input and then ignored? It would be a pretty terrible situation for the business, as well as the individual and wider employee morale.

Morale 145

Morale Feedback Upselling Surveys 145

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?

Chatbots 52

Chatbots Contact Center Benchmark Chief Customer Officer 52

SmartKarrot

MARCH 24, 2022

Taking those calls that might help customers reach out to the CS ( Customer Success ) team instantly – like chatbots. Keeping the communication channels between the product and CS teams open to regularly update the latter about feature updates/when to upsell, etc. This is especially important in a B2B SaaS world.

Chief Customer Officer 10

Chief Customer Officer SaaS Customer centricity Best practices 10

Aspect

JANUARY 21, 2019

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. But enhancements to agent software tools are only part of the picture. It’s not enough to focus on the needs of agents alone.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Comm100

SEPTEMBER 28, 2022

The percentage of time that your agents are unavailable can indicate their work ethic and even a lack of team morale. Read HSS Hire’s story to see how they effortlessly handle the busy periods with the help of Comm100 AI Chatbot. How much time are your agents spending in “away” mode? Are your live chat agents swamped?

Average Handle Time 93

Average Handle Time Benchmark Wait times Metrics 93

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. This also explains why chatbots and self-service solutions are becoming more popular. Begin by applying some of these suggestions and exploring the advantages of operating an omnichannel contact center to maintain constant morale and productivity.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52