NobelBiz
APRIL 23, 2024
Technologies like Interactive Voice Response (IVR) systems automate routine collection tasks, reducing the need for human intervention and thereby lowering operational costs. IVR systems not only handle initial debtor inquiries but also categorize calls based on urgency and complexity.
Calltools
JUNE 28, 2023
Self-service options include FAQs, chatbots, and interactive voice response (IVR) tools. IVR basically works like a phone-based chatbot that can fulfill simple tasks like paying invoices and updating addresses. Take advantage of software that directs callers to the appropriate agents!
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InGenius
APRIL 1, 2020
From email marketing to social media engagement and chatbots, there are now so many ways a customer can interact with a business. Though this is a basic type, the demand for inbound contact centers remains large as many people still prefer communicating with businesses through voice.
Serenova
AUGUST 4, 2020
Call centers often serve several functions — including billing, telemarketing, debt collection and more. Before speaking to a call center agent, customers often are asked a series of questions via an interactive-voice-response (IVR) system designed to direct their call to the most appropriate customer support representative.
Balto
AUGUST 29, 2023
The act set rules and regulations that tackled concerns related to unsolicited telemarketing practices. Contacting Numbers in the DNC List The Do Not Call (or DNC) registry enables customers to opt out of receiving telemarketing calls that include sales pitches.
Taylor Reach Group
JULY 6, 2018
Bots and Chatbots: Gartner predicts that by 2021, more than 50% of enterprises will be spending more per year on bots than traditional mobile app development. Complaints about telemarketers and scammers have steadily increased in recent years, with robocalls identified in the majority of cases. Robocalls are a thorny problem to solve.
Serenova
AUGUST 4, 2020
Call centers often serve several functions — including billing, telemarketing, debt collection and more. Before speaking to a call center agent, customers often are asked a series of questions via an interactive-voice-response (IVR) system designed to direct their call to the most appropriate customer support representative.
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