Chatbots Healthcare Interactive Voice Response Self service 
Aspect
JANUARY 14, 2019
The good news is, this whole situation could have been avoided by allowing patients to engage with their providers via a fully automated, interactive SMS channel which is a step ahead of the automated call, that clearly malfunctioned anyway. The post When Self-Service Falls Short appeared first on Aspect Blogs.
SmartAction
APRIL 15, 2019
Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. This is the first of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. as part of its ongoing transformation to AI automation.
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Global Response
JANUARY 22, 2024
It converts your voice into a digital signal that can travel over the internet. Its impact : VoIP facilitates better customer support by enabling features like call routing and interactive voice response (IVR) systems. Omnichannel support enables real-time responsiveness and personalization.
DMG Consulting
AUGUST 10, 2018
Voice biometrics is another high-tech solution that is going mainstream; a leading bank’s recent ad campaign publicizes that they know customers “by the sound of their voice.” The acquired knowledge is assimilated and leveraged in future interactions. In essence, IVAs use science to elevate the art of self-service.
Talkdesk
SEPTEMBER 8, 2020
Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78
Fonolo
JANUARY 31, 2018
Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? Will the AI / chatbot hype start to live up to its promise? Their “Inner Circle Guide to Self-Service” was included in our last report round-up post.)
Enghouse Interactive
JUNE 9, 2021
An omni-channel contact center with its multiple touchpoints across the customer journey – using a mix of voice, text, SMS, social media, or video –can provide an organization with the info needed to personalize the customer engagement process. Leverage chatbots, NLP, and AI. Listen intently to the voice of the customer (VOC).
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