Callminer

MAY 27, 2020

Maximizing the value your employees derive from their roles within your organization on a daily basis – satisfaction, engagement , accomplishment, community and more – has the potential to build loyalty among your workforce in ways higher wages never could AND benefit your business’s bottom line. Keep employee data analysis consistent.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Creative Virtual

NOVEMBER 6, 2019

He outlined Creative Virtual’s top tips for implementing chatbot, virtual agent and live chat technology. Did you know that Creative Virtual is offering a free workshop to help companies who find themselves in this position?). The post Setting Realistic Expectations for AI-Enhanced CX Technologies appeared first on Creative Virtual.

Technology 40

Technology Virtual Agent Chatbots Employee engagement 40

Dialer 360

SEPTEMBER 14, 2022

Call center optimization is a customer experience strategy that utilizes modern digital channels and innovative technologies to improve the customer experience by enhancing employee engagement. Workshops & Training. Groom your agent’s mindset and motivate them by organizing frequent training sessions and workshops.

Call Center 26

Call Center Interactive Voice Response Schedule adherence First call resolution 26

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Fonolo

MARCH 4, 2020

While chatbots, social media support — ADP has a client-only support page called ‘The Bridge’ — and traditional voice channels are present in the ADP ecology, again, the success of the customer support structure rests on the back of human interaction.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Fonolo

FEBRUARY 20, 2020

While chatbots, social media support — ADP has a client-only support page called ‘The Bridge’ — and traditional voice channels are present in the ADP ecology, again, the success of the customer support structure rests on the back of human interaction. Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020.

Customer Service 67

Customer Service Metrics Call Center Banking 67