Top 6 Contact Center Trends for 2022
Calltools
JANUARY 19, 2022
CRM Integrations. Another AI call center trend is the synching of customer relationship management (CRM) data with call center management systems. That’s because the latest call center metrics — such as call handling times, call volumes, service levels, call abandonment rates, etc. — IVRs and AI. Omnichannel.
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