Chatbots CRM Multi-channel support Survey 
Nicereply
APRIL 17, 2023
If you’re looking for more Chatra chatbot alternatives , keep your eye on the rich integrations list, availability through different channels and automation features. Approximately 80% of internet consumers engaged with chatbots at least once a year, as per the survey results published by Userlike. Integrations.
Comm100
OCTOBER 17, 2023
Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Key Features : Live chat, email, social, and phone support integration, knowledge base, automation, reporting.
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Hodusoft
JUNE 7, 2024
Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3. The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Video calls 4.
JivoChat
AUGUST 30, 2021
SnapEngage for intelligent enterprise-grade chatbot and live chatting. Sales and service chatbots. Comes with a one-click call and a callback feature allowing phone support. Sync omnichannel messaging to your CRM. Key features: Multi-channel support. Custom chatbots for sales and support.
Hodusoft
AUGUST 9, 2023
As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). It can be used to send emergency notifications, conduct customer surveys, take customer feedback, or conduct marketing campaigns.
Netomi
NOVEMBER 8, 2021
Service desk chatbot tools act as the first line of defense interacting with customers to automatically resolve highly repeatable tickets. Integrating a top-performing Zendesk chatbot can make your help desk even more powerful. Omnichannel experience and support – including real-time chat and email. Automation. Automation.
JivoChat
NOVEMBER 29, 2021
The agents will count on several tools to facilitate their work, such as CRM integration, detailed visitor info, real-time visitor monitor, and e-mail chat transcripts. Highlighted features: Use different channels of communication. CRM integration. CRM integration. Built-in CRM. AI-powered chatbots.
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