Chatbots CRM Exercises Metrics 
Lumoa
FEBRUARY 14, 2024
From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Fine-tuning your CX elements is a constant exercise. Then, use metrics like churn rate, CSAT, and CVR to gauge which touchpoints are negatively impacting CX.
Real Blue Sky
APRIL 17, 2023
Technology Challenges With the ever-increasing advancement of conversational intelligence, AI, chatbots, RPA (robotic process automation), and so many more technologies in the contact center, customer expectations themselves are growing at a hurtling rate. This may be a cost metric (e.g. NPS), or something else.
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The Northridge Group
MAY 2, 2023
The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. The second product, “AI Summaries”, auto-summarizes interaction transcripts and publishes them in the CRM to streamline post-contact processing for agents.
Real Blue Sky
APRIL 17, 2023
Technology Challenges With the ever-increasing advancement of conversational intelligence, AI, chatbots, RPA (robotic process automation), and so many more technologies in the contact center, customer expectations themselves are growing at a hurtling rate. This may be a cost metric (e.g. NPS), or something else.
Real Blue Sky
APRIL 17, 2023
Technology Challenges With the ever-increasing advancement of conversational intelligence, AI, chatbots, RPA (robotic process automation), and so many more technologies in the contact center, customer expectations themselves are growing at a hurtling rate. This may be a cost metric (e.g. NPS), or something else.
Real Blue Sky
APRIL 17, 2023
Technology Challenges With the ever-increasing advancement of conversational intelligence, AI, chatbots, RPA (robotic process automation), and so many more technologies in the contact center, customer expectations themselves are growing at a hurtling rate. This may be a cost metric (e.g. NPS), or something else.
JustCall
APRIL 13, 2020
Our CRM manages this process for us. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. To begin with, you need to use a reliable chatbot. Chatbots help you provide all the relevant information about your product and brand to website visitors, in real-time. Tap into the power of your business website.
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